Service & Support
24 Hours, 7 Days a Week
Our customers expect their inquiries to be processed quickly, comprehensively and competently. One-to-one contact with our experts and the complete documentation of all incidents are therefore of utmost importance. The CISPL Customer Support Concept fulfills the high expectations of effective and long-term customer service. It is based on the following two mainstays:
- Competent industry experts with perfectly coordinated areas of responsibility.
- An integral and transparent infrastructure
For a leading service provider, perfect service and support is not just par for the course but rather an integral part of our philosophy and aspiration to support our customers in the best possible way – 24/7!
COMMUNICATION CHANNELS AND YOUR POINT OF CONTACT
Customer’s central point of contact in the sales cycle and for all commercial issues.
Central point of contact for the customer’s employees with IT responsibility. It helps the customer to further develop its applications, coordinates consultant deployment, and assures service quality.
Customer’s central point of contact for operational issues and services (in-house and external).
Central starting point for all service queries; your single point of contact for the central and transparent handling of your needs.