SAP Support Services

Enhanced Maintenance Support Service

CISPL supports our customers with Enhanced Maintenance Support Services. This set of cost-effective, personalized, services for SAP allow you to continue to use your software with confidence even after the vendor has ended support for your version. CISPL Support is the only third-party provider dedicated to delivering comprehensive support solutions for the SAP communities without regard to your version’s vendor-defined support status. Even if you continue with vendor maintenance, CISPL Support’s Enhanced Maintenance clients benefit from:

  • Immediate Response
  • Experienced Team
  • Customized Software Support
  • Ticket Tracking & Reports
  • Regulatory & Tax Updates
  • Extended Services
  • Focus on Client Satisfaction

Immediate Response

From basic questions to more complex inquiries, our managed services teams have the necessary skills to provide accurate answers and resolutions in a timely manner. Whether during normal business hours or off hours, we provide a guaranteed 30-minute response time on all critical tickets.

Experienced Team

The CISPL Support Managed Services team averages 19 years of experience delivering SAP maintenance services. Our expert-level knowledge means our teams know the intricacies of the software and are able to resolve issues with the greatest level of accuracy and quality. Our functional and technical expertise covers all releases and cumulative updates for SAP Business Suite, SAP ECC, mySAP™ ERP, and R/3® applications. CISPL Support’s application, technical and development teams are truly the best-in-class. Clients’ internal support teams often shift and new team members emerge. CISPL Support’s seamless engagement model ensures all information learned from you and your team is enhanced and shared with new team members – meaning knowledge does not get lost in internal team transitions

Customized Software Support

Over 90% of SAP software users have software customizations, our Manged Services customers are no different— we understand it is important to learn these and how your business utilizes the SAP applications. Each time we bring on a new client, CISPL Support devotes an assigned team of resources to sit side-by-side with the client team with the goal of identifying and understanding your unique environment. By taking the time to do this up front knowledge transfer, we can more quickly ramp up our services to deliver the special advice and guidance your users need to utilize your SAP applications effectively.

Ticket Tracking & Reports

Our dynamic issue tracking system allows for real-time status updates to your issues. CISPL Support has implemented a powerful escalation engine behind our issue tracking tool that guarantees response from an appropriately skilled resource. Our issue reporting capabilities are second to none, utilizing the best tools to graphically represent our SLA metrics and your case activity through a given period. This ensures we are meeting your expectations, and better yet, meeting your users’ expectations.

Regulatory & Tax Updates

CISPL Support’s Global Tax & Regulatory Compliance Team (GCT) works to keep its customers’ business systems compliant with the ever-changing tax, legal, and regulatory requirements affecting human resources, transaction processing, and financial regulatory operations in the countries within which our customers operate.

Extended Services

The value delivered by our Managed Services team is enhanced and extended by the CISPL Support SAP Maintenance team, which deliver a powerful set of value-added SAP services to meet the extended needs of your enterprise.

Focus on Client Satisfaction

CISPL Support is a services partner, not a vendor. We work hard to build strong personal relationships with our clients’ user and IT teams. This becomes the basis for a successful support relationship based upon mutual trust, collaborative service, and an integrated support experience for users driven by an unbending commitment to customer satisfaction.

Top 4 ERP Trends

The ERP field can be slow to change, but the last couple of years have unleashed forces which are fundamentally shifting the entire area. The following new and continuing trends affect enterprise ERP software:

Mobile ERP

Executives and employees want real-time access to information, regardless of where they are. It is expected that businesses will embrace mobile ERP for the reports, dashboards and to conduct key business processes.

  • Large Enterprise ERP(ERP Tier I): The ERP market for large enterprises is dominated by three companies: SAP, Oracle and Microsoft. (Source: EnterpriseAppsToday; Enterprise ERP Buyer’s Guide: SAP, Oracle and Microsoft; Drew Robb)
  • Mid Market ERP(ERP Tier II): For the midmarket vendors include Infor, QAD, Lawson, Epicor, Sage and IFS. (Source: EnterpriseAppsToday; Midmarket ERP Buyer’s Guide; Drew Robb)
  • Small Business ERP(ERP Tier III): Exact Globe, Syspro, NetSuite, Visibility, Consona, CDC Software and Activant Solutions round out the ERP vendors for small businesses. (Source: EnterpriseAppsToday; ERP Buyer’s Guide for Small Businesses; Drew Robb)