24 Hours, 7 Days a Week

Our customers expect their inquiries to be processed quickly, comprehensively and competently. One-to-one contact with our experts and the complete documentation of all incidents are therefore of utmost importance. The CISPL Customer Support Concept fulfills the high expectations of effective and long-term customer service. It is based on the following two mainstays:

• Competent industry experts with perfectly coordinated areas of responsibility.
• An integral and transparent infrastructure

For a leading service provider, perfect service and support is not just par for the course but rather an integral part of our philosophy and aspiration to support our customers in the best possible way – 24/7!

COMMUNICATION CHANNELS AND YOUR POINT OF CONTACT

Sales Employee

Customer’s central point of contact in the sales cycle and for all commercial issues.

Customer Manager

Central point of contact for the customer’s employees with IT responsibility. It helps the customer to further develop its applications, coordinates consultant deployment, and assures service quality.

Service Manager

Customer’s central point of contact for operational issues and services (in-house and external).

Service Desk

Central starting point for all service queries; your single point of contact for the central and transparent handling of your needs.